Privacy Policy

TIGERA PRIVACY POLICY

Tigera collects some Personal Data from its users. This Privacy Policy details certain policies implemented throughout Tigera governing the collection and use of Personal Data about users of our sites and our services. Tigera respects the privacy of consumers, including users of our website and those who contact us electronically, telephonically or in person regarding our products or services.

Please read this policy which (together with our Terms of Use and any other documents referred to on it) sets out the basis on which we will treat your information. This policy may vary from time to time so please check it regularly. Any significant changes will be clearly indicated on this page.

This document can be printed for reference by using the print command in the settings of any browser.

Owner and Data Controller

Tigera Inc
58 Maiden Lane
5th floor
San Francisco, CA 94108
Owner contact email: privacy@tigera.io

INFORMATION COLLECTION

We collect your Personal Data in different ways. For example, we gather information from:

  • applications and other forms related to our products and services, registrations for and to attend our events and webinars or for office visits, to provide you with customer support or otherwise communicate with you;
  • use of Tigera.io to provide the necessary functionalities to enable your use of the sites and interactive features;
  • processing device and usage data to develop, improve, manage and customize our sites and services, to assess and improve your user experience, to identify customer opportunities and to guarantee our sites’ and services’ security and continued proper functioning;
  • transactions with us when we process your billing information for the purchase of our products or services; and
  • requests to send marketing communications about us, our products and our services.

INFORMATION USE

We use Personal Data to do such things as:

  • ensure that content from our sites is presented in the most effective manner for you and for your computer.
  • process your application forms, subscription or event registration.
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • carry out our obligations arising from any contracts entered into between you and us.
  • allow you to participate in interactive features of our service, when you choose to do so.
  • notify you about changes to our service.
  • carry out market research.
  • correspond with you.
  • develop either anonymized data or de-identified data by making reasonable efforts to remove personally identifiable information so the information is no longer Personal Data.
  • perform other activities as required or permitted by law.

COOKIES

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our sites to help customize our sites and improve your experience. Cookies enable easier use of our site by you by saving your preferences when you are at our sites. By showing how and when users use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to our sites are based on such data as the total number of visitors and pages viewed, and for how long. We use this information to provide services better tailored to your needs and for the protection of our sites and users from potential harm. Most browsers are set to accept cookies by default. We use persistent tracking cookies on our sites which are cookies that stay in your browser between visits. This cookies can also be used to show us which sites you have visited before entering our sites and which sites you may go to if you leave, especially if you access the registered user parts of our sites using your login-in credentials. These cookies are used to capture analytical information about our visitors that help us to improve the performance of our sites and create a better experience, for example, by making sure you readily locate the information you need.

We may also use cookies which allow us or third parties to advertise our products and services on websites that you access after you have visited our sites. You may see ads from us if other websites you visit capture through cookies that you have been on our sites. Ad preferences cookies are often utilized by search engines sites. You can remove or reject cookies and may still use our site, but your ability to use some areas of our site may be limited. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the site, as some features and services on our service may not work properly.

THIRD PARTY ANALYTICS TOOLS

Beyond the Personal Data you voluntarily provide to us, Tigera utilizes analytics tools including third party technologies, such as Google Analytics, to collect [insert]. Certain types of information, including location, device type, onsite website usage and behavior, and demographic data is collected and aggregated across Tigera site users for our analysis and advertising efforts.

Tigera uses Remarketing with Google Analytics and Google Adwords to display relevant advertisements to users who have previously visited our Site. Referred to as remarketing or retargeting, Tigera may utilize previous session information to serve display advertisements to you on the site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display Tigera ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics.

Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: or iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at http://www.networkadvertising.org/choices/.

AGGREGATE INFORMATION

Our sites may track the total number of visitors to the site, the number of visitors to each page of our sites, browser type, IP addresses, external websites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain Personal Data. We may use such aggregate information to analyze trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use.

DISCLOSURE OF PERSONAL DATA

We may provide your Personal Data and the data generated by cookies and third-party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you.

We will disclose your Personal Data if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users’ rights or to enforce our terms of use. We will not sell your Personal Data to any company or organization except we may transfer your Personal Data to a successor entity upon a merger, consolidation or other corporate reorganization in which Tigera participates or to a purchaser of all or substantially all of Tigera’ assets to which it sites relate.

LINKS TO THIRD PARTY SERVICE PROVIDERS

Our websites may contain links to other websites or services that are not owned or controlled by us, including links to social media platforms, or may redirect you off our website away from our services to other websites for information or other services. You acknowledge that Tigera is providing these links to you only as a convenience, and further agree that Tigera is not responsible for the content of such external websites. Your use of external websites is subject to the terms of use and privacy policies located on the linked to external websites.

CHILDREN’S PRIVACY

Tigera recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our site nor our services are intended for children under the age of 16. Tigera does not target its services or this Site to children under 16. Tigera does not knowingly collect personally identifiable information from children under the age of 16. By using our site, you represent that you are not under 16 years of age.

SECURITY

We may employ industry standard procedural and technological measures that are reasonably designed to help protect your Personal Data from loss, unauthorized access, disclosure, alteration or destruction. Tigera may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your Personal Data.

OPTIONS REGARDING YOUR INFORMATION

EMAILS AND COMMUNICATIONS

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

DATA RETENTION AND INTERNATIONAL TRANSFER

If you are using our services, you agree to the transfer of your Personal Data to the United States and processing globally by providing us with that information. If you are a visitor from the European Economic Area, our legal basis for collecting and using the Personal Data described will depend on the Personal Data concerned and the specific context in which we collect it.

You may have certain rights to the Personal Data we hold about you, including the right to access such Personal Data, the right to receive a copy of Personal Data provided to and
processed by us, and to correct Personal Data that is inaccurate. Some of these only apply in
certain circumstances (as set out in more detail below) and as provided under EU data protection laws.

Generally, we retain Personal Data only as long as required to perform our services or other
purpose that was the reason for the collection of the information. We will normally collect Personal Data from you only where we need the Personal Data to provide our service, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect Personal Data from you. If we ask you to provide Personal Data to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time. If we process Personal Data in reliance on your consent, you may withdraw your consent at any time.

We remove information from our computing resources upon the expiration or cancellation of the service, or earlier upon request from a site user or visitor, as applicable. Tigera does
not archive information from Users, however some information may remain in backup files until expiration of such files as governed by Tigera’s backup retention practices. When destroying Personal Data, measures will be taken to make the Personal Data irrecoverable or
irreproducible, and electronic files which contain Personal Data will be deleted permanently. If
immediate deletion is not possible (for example, because your Personal Data has been stored in
backups), then we will securely store your Personal Data and isolate it from any further
processing until deletion is possible.

If you have the right to request and require Tigera to destroy your Personal Data before the
end of its life cycle, Tigera will destroy your Personal Data in accordance with applicable
data protection law.

We may need to retain Personal Data if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or freedom of expression) but if you have the right to request and ask us to destroy Personal Data, we will let you know if that is the case.

Where you have the right and have requested that we erase Personal Data that has been made available publicly, and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the Personal Data or providing links to the Personal Data to erase it too.

You may have a right to require us to stop processing the Personal Data we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the Personal Data, we may use it again if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or for another’s protection). As above, where we agree to stop processing the Personal Data, we will try to tell any third party to whom we have disclosed the relevant Personal Data so that they can stop processing it too.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us via the channels below.

CALIFORNIA PRIVACY RIGHTS

The CCPA, codified at California Civil Code Section 1798.100 et seq., permits our users who are California residents to request and obtain from us, no more than twice in a twelve-month period and free of charge, information about: (1) the categories of Personal Data we collected about the user, (2) the categories of sources from which the Personal Data is collected, (3) the business or commercial purpose for collecting the Personal Data, (4) the categories of third parties with whom the business shares Personal Data, and (5) the specific pieces of Personal Data we collected about you. Information will be provided within 45 days of receiving a verifiable consumer request.

Tigera has collected, maintained, and used the following categories of Personal Data, as described below, in the preceding 12 months:

Categories of Personal Data collected in the preceding 12 monthsCategories of sources from which the information was collectedBusiness/commercial purpose for which the information was collectedCategories of third parties/service providers with whom the business shares for a business/commercial purpose
Identifiers
 Directly from you Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Account Information
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Protected Classification Characteristics under California or federal law
   Service providers to facilitate the processing and servicing of your account.
Commercial Information
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Audio, electronic, visual, thermal, olfactory, or similar information
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Geolocation data
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Internet or other electronic network activity information
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Professional or employment-related information
   Service providers to facilitate the processing and servicing of your account.
Education Information
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Inferences
   Service providers and affiliated entities where applicable to facilitate our servicing of your account.
Categories of Personal Data described in the California Customer Records Statute (Cal. Civ. Code §1798.80(e))
   Service providers to facilitate the processing and servicing of your account.

YOU RIGHTS

  • Right to Know About Personal Data Collected, Disclosed, or Sold. You have the right to request that we disclose what Personal Data we collect, use, disclose, and sell.
  • Right to Request Deletion of Personal Data. You have the right to request the deletion of your Personal Data collected or maintained by us as a business.
  • Right to Opt‐Out of the Sale of Personal Data. You have the right to opt‐out of the sale of your Personal Data by us as a business. We do not sell your Personal Data.
  • Right to Non‐Discrimination for the Exercise of Your Privacy Rights. You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights.

HOW TO EXERCISE YOUR RIGHTS

If you are a California resident and would like to make a request for disclosure, please submit your request by using the contact information provided below, which includes two or more designated methods for submitting requests for information including a toll-free telephone number. We will not discriminate against you for exercising any of your rights under the CCPA.

AUTHORIZED AGENTS

You may designate an authorized agent (a natural person or a business entity registered with the Secretary of State) to make a request on your behalf. The designated agent may be required to provide legal documentation to prove the individual is acting on your behalf. We must also be able to: 1) confirm your identity by verifying certain identifying information, and 2) confirm directly with you that you provided the authorized agent permission to submit the request.

NON-DISCRIMINATION

We will not discriminate against you because you exercise any of your rights as described in this section, including but not limited to, by: 1) denying you goods or services; 2) charging you different prices or rates for goods or services; 3) providing a different level or quality of goods or services to you; or 4) proposing that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

CONTACT US

If you have any questions regarding this Privacy Policy or wish to make any requests with respect to your Personal Data, please contact us at: privacy@tigera.io or Toll-free Telephone number: 888-612-9042

 

This Privacy Policy was last updated: Privacy Policy 2015 – October 30, 2020

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